System dossier / live

Travel Agency

Every enquiry answered, every package booked, automatically.

We built a travel agency an AI concierge that lives on WhatsApp, Instagram and Messenger, wired straight into a custom package-booking engine. It quotes, holds, collects deposits and follows up, on its own.

Build my operation Open the system

Owner interfaceLive operation

app.flowatik.com/travel-agency

Travel agency desk overview with revenue booked, the full inquiry-to-booking pipeline, and today's departures.

01Omnichannel AI concierge 02Custom booking engine 03Deposits & follow-ups

Before the system

Enquiries everywhere. Bookings nowhere.

Travellers message on WhatsApp at midnight, DM on Instagram at lunch, and call during dinner. Each one wants prices, availability and a hold, fast, or they book elsewhere.

The team was copy-pasting the same answers across five apps, losing track of who'd paid a deposit, and watching hot leads go cold while they slept.

Module 011/3

Omnichannel AI concierge

One assistant. Every channel.

Flow answers on WhatsApp, Instagram and Messenger from a single brain, instant quotes, real availability, and a human handoff the moment it's needed.

Unified inbox across WhatsApp, Instagram & Messenger
Instant, on-brand replies with live package pricing
Seamless escalation to a human with full context

module.flowatik.com/omnichannel

Travel agency unified inbox merging WhatsApp, Instagram, website chat and Messenger into one thread.

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Custom booking engine

A package system built for how they actually sell.

Not an off-the-shelf OTA. A bespoke engine for their packages, margins and suppliers, so Flow can quote, hold and book without a human in the loop.

Bespoke package builder with margins & supplier rules
Real-time holds and confirmations
Everything logged to one owner dashboard

module.flowatik.com/booking

Travel agency confirmed bookings ranked by what still needs resolving before departure.

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Deposits & follow-ups

Money collected. Nothing forgotten.

Flow sends deposit links, confirms the second they clear, and runs the follow-up sequence, pre-trip details, upsells and reviews, automatically.

Automated deposit links via Stripe
Pre-trip reminders and document collection
Post-trip review & rebooking nudges

module.flowatik.com/payments

Travel agency payments ledger with overdue balances, upcoming supplier payments, and cash flow.

Full walkthrough

Every screen in the system.

No mockups. All 15 screens are the actual product the team and their customers use.

Meridian travel desk daily overview with revenue booked against target, the full inquiry-to-booking pipeline funnel, quotes gone quiet, and today's departures. — Dashboard
The desk's daily command centre: revenue booked against target, the full pipeline from inquiry to booked trip, quotes that have gone quiet without a reply, and what needs attention today.

Conversations

A shared inbox unifying every enquiry channel, WhatsApp, Instagram, website chat, Messenger, into one thread, with the traveller's preferences and past trips surfaced right alongside the chat.

Inquiries queue showing trending destinations and a sortable table of open requests with dates, party size, budget and pipeline stage. — Inquiries
Every new enquiry in one working queue: trending destinations this week, and a sortable table of open requests with dates, party size, budget and how long each has waited for a reply.

Quotation tracker showing view counts, fare expiry and status tags like drafting, awaiting reply, accepted or expired. — Proposals
Every quotation currently in play, with open-tracking on each one, view counts, fare expiry, and status tags, so a well-priced quote never quietly goes cold.

Confirmed bookings ranked by what still needs resolving before departure, with a callout for trips travelling right now. — Bookings

Rolling look-ahead across upcoming departures checked against payment, ticketing, hotel, document and transfer status. — Departure Horizon

Life after

One dashboard instead of forty chats.

One inbox, Flow answers instantly, 24/7
Deposits collected and reconciled automatically
Every lead followed up within seconds
Owner checks one dashboard with their coffee

Decision engine

The intelligence between every action.

A traveller messages on any channel. Flow understands intent, quotes from the live package engine, holds the booking, collects the deposit and logs everything, escalating to a human only when it should.

Example run · Resolved automatically

Trigger

Instagram

Messenger

“Any availability for Santorini in June?”

Understand

Reads the enquiry and pulls live availability + pricing.

Quote & hold

Sends options, holds the chosen package for 48h.

Collect & confirm

Sends the deposit link, confirms on clear.

Follow up

Runs pre-trip, upsell and review sequences.

Resolved to

Calendar

DepositsDashboard

System footprint

Connected tools.

Every channel, calendar and payment tool the team already uses, wired into one system.

Messaging

Instagram

Messenger

Gmail

Scheduling

Google Calendar

Payments

Stripe

Other systems

Different industry. Same method.

Every build starts from the same four stages, see how we build these systems.

Car RentalA real-time fleet that books itself.RestaurantThe floor, the kitchen and the books, in sync.

Different operation.Same standard of thinking.

Let's map the system hiding inside your business.

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