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AI
How AI agents actually work: what they can act on, where they hand off to a human, and how to trust them with real work.
AI11 min read
AI Chatbot vs. AI Agent: What's the Actual Difference?
"AI chatbot" and "AI agent" get used interchangeably in every pitch deck, but they're not the same software. Here's the concrete difference: one answers from a script, the other is wired into the systems that actually run your business.
Flow · Sep 18, 2026AI10 min read
What Happens When the AI Gets It Wrong? Human Handoff and Escalation Design
AI answering real customers gets things wrong sometimes, that's not a hypothetical. The real design question is what happens next: how the system recognizes it, and how fast a human takes over with full context.
Flow · Sep 18, 2026AI3 min read
What 'AI that runs your business' actually means
Not a chatbot bolted onto a website. We break down the difference between AI that talks and AI that acts, and the four things an operational agent needs to be trusted with real work.
Flow · Jun 6, 2026